Customer Service Representative - Appleone (Midland, TX) in Odessa, Texas For Sale
:AppleOne is currently recruiting for outgoing, skilled Customer Service Representatives for a large call center located in the Midland, Texas area. The shifts required for this position can range between 8am to 6:30pm, Monday through Friday, with no weekends!! This is a temp to hire opportunity, with conversion occurring around 180 days. Great benefits, upon conversion! High School Diploma/GED equivalent is required for this position. Must be able to pass a criminal background check. Bilingual (English/Spanish) is a plus!! $14.29/hr for English reps and $14.77/hr for Bilingual reps. Apply today - training classes start soon!! Job Duties: Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers information and provides data elements within customer application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer questions and assists in problem resolution. Assists customers in the enrollment process. Documents all customer encounters in clear and concise logs. Qualifications / Skills / Requirements: Bilingual (English/Spanish) a major plus!! High school diploma, GED, or equivalent certification. Background in health care, human services, or customer service. Knowledge of Texas health and social services programs and geographical area. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline oriented work environment. Ability to successfully execute many complex tasks simultaneously. Must be flexible to work between the hours of 8:00 a.m. and 6:30 p.m. Background check required. Pay: Between $14.29 / HR and $14.77 / HR Additional Pay Details: $14.29 for English reps $14.77 for Bilingual (English/Spanish) reps Workweek: Full Time - 30 hours or more per week Benefits: Overtime Hours Available Additional Requirements: Typing Speed: 30 Words Per Minute We are an equal employment opportunity employer.Additional Skills:(none specified)
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