Branch Assistant in Odessa, Texas For Sale

Company Description
Job Description
POSITION PURPOSE
Responsible for assisting with the direction and administration of branch operations. Ensures established policies and procedures are followed. Oversees the provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs, and assists in supervising branch staff. Performs various branch functions as required.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for assisting in the supervision of branch operations.
a. Ensures operations are conducted in accordance with established Company policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.
b. Ensures branch security. Assists with opening and closing the building in accordance with set hours.
c. Ensures the branch balances all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed. Completes month end certification of all cash items and negotiable instruments.
d. Assists with Financial Service Representative functions. Performs duties related to loan processing, certificates of deposit, and IRAs. Handles direct deposit functions and safe deposit boxes. Assists in opening new customer accounts and with loan closings and disbursements.
e. Promotes branch business development and seeks to broaden customer base. Actively cross sells Company products and services.
f. Acts as a Loan Officer, processing and approving customer loans within established policies and limits.
g. Completes required reports and records and ensures that branch functions are properly documented.
h. Assists with implementing changes to established policy and procedures within the branch.
2. Assumes responsibility for establishing and maintaining effective coordination and working relations with branch personnel.
a. Provides assistance, direction, and supervision as needed including guidance for Loan Officers, Tellers, and Financial Service Representatives.
b. Reviews and monitors the work of branch personnel. Provides suggestions and support as necessary.
c. Assists with orientation of new employees and staff training sessions. Ensures personnel are well trained in all phases of their respective jobs. Performs cross training as necessary.
d. Assists with determining appropriate staffing levels and scheduling employees.
e. Assists with tracking individual progress and conducting performance appraisals. Formulates and implements corrective actions as needed.
3. Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
a. Ensures customers' requests and questions are promptly and courteously resolved. Answers customers’ questions or refers appropriately. Verifies deposits and provides payoff and bluebook quotes.
b. Ensures customers are informed of Company services, products, and policies. Cross sells products and services.
c. Ensures the Company's professional reputation is maintained.
4. Assumes responsibility for related duties as required or assigned.
a. Assists with personnel functions as assigned.
b. Ensures work area is clean, secure, and well maintained.
PERFORMANCE MEASUREMENTS
1. Branch services are efficiently and effectively delivered in accordance with established Company policies and standards.
2. Good business relations exist with customers and their questions and problems are promptly resolved.
3. Good working relations exist with branch personnel. Assistance is provided as needed.
4. Required reports and records are accurate and timely.
5. Management is appropriately informed of area activities and of any significant problems.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent. Additional coursework preferred.
Required Knowledge: Thorough knowledge of Company products, services, and policies.
Understanding of Teller and Financial Service Representative functions.
Knowledge of Loan Officer duties.
Experience Required: Two to five years of related operations experience required.
Skills/Abilities: Strong interpersonal and communication skills.
Well organized.
Able to operate related computer applications and basic business equipment.
Good marketing skills.
Good supervisory abilities.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.
Able to interpret a variety of technical instructions and can deal with multiple variables.
Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.
Able to perform very simple algebra.
Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
Ability to prepare business letters, proposals, summaries, and reports using prescribed
format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicate at panel discussions, and make professional presentations.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
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